Privacy Policy — GoSlovenia

1. Introduction

GoSlovenia ("we," "our," or "us") operates the website ljubljana-slovenia.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel booking services. By using our platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect the following personal information:

Name, email address, and phone number when you create an account or make a booking
Payment information (credit card details, billing address) processed securely through our payment providers
Passport or identification details when required for visa applications or tour bookings
Travel preferences and itinerary details you provide when customizing tours

2.2 Automatically Collected Information

Browser type, operating system, and device information
IP address and approximate geographic location
Pages visited, time spent on pages, and navigation patterns
Referring website addresses and search terms used

3. How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling tour bookings, transport tickets, and travel arrangements
Communicating booking confirmations, updates, and customer support responses
Personalizing your experience and providing relevant travel recommendations
Improving our website, services, and user experience through analytics
Sending promotional offers and newsletters (only with your consent, and you may opt out at any time)
Complying with legal obligations and preventing fraud

4. Data Sharing & Third Parties

We do not sell your personal information. We may share your data with:

Tour operators and transport providers — to fulfill your bookings (e.g., bus companies, local guides, hotel partners)
Payment processors — to securely process transactions (e.g., Stripe, PayPal)
Analytics providers — to help us understand website usage (e.g., Google Analytics, with anonymized data)
Legal authorities — when required by law or to protect our rights

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Essential cookies required for site functionality cannot be disabled. For detailed information about the cookies we use, please refer to our cookie banner settings.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 5 years for tax and legal compliance purposes. You may request deletion of your account data at any time.

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation:

Right of access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your personal data
Right to restrict processing — request limitation of how we use your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing of your data for direct marketing

To exercise any of these rights, please contact us at privacy@ljubljana-slovenia.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

GoSlovenia
Email: privacy@ljubljana-slovenia.com
Ljubljana, Slovenia